Managed ICT Services
24/7 IT support and helpdesk Nationwide
support for hardware, software, and
legacy systems for unified operations.
Remote monitoring and management
(RMM) SLA-based services for reliability
and accountability
IT Infrastructure & Networking
Design, deployment, and management of
LAN/WAN, wireless networks, and cloud infrastructure Server, storage, and virtualization solutions (e.g., VMware, Hyper-V) Network security and firewall configurations
24 X 7 Call Centre
Inbound & Outbound Call Services Multichannel support i.e. voice, email, live chat, SMS, and social media, Integration with customer databases, ERP, and CRM systems. Omnichannel ticketing and case management Technical Support i.e. Tier 1 and Tier 2 troubleshooting, remote assistance and escalation handling
Data Center Infrastructure
Data Center Infrastructure Architecture & Design, Power & Cooling Engineering, Network & Connectivity, Security, Virtualization & Hyperconverged Infrastructure (HCI), Disaster Recovery & Business Continuity (DRC), Uninterruptible Power Supply (UPS), Infrastructure Cabling
IT Consulting & Project Management
IT strategy development and digital
transformation planning. Project scoping, budgeting, and implementation oversight.
Technology assessments and future-state architecture design. Business continuity and disaster recovery planning
Cloud & Virtualization
Cloud strategy, migration and management Private/hybrid cloud infrastructure setup Virtual desktop infrastructure (VDI) Data migration and synchronization across platforms Private cloud setup and virtualization (VMware, Hyper-V, KVM), Hybrid infrastructure design and cloud migration